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Wash your hands often with soap and water for at least 20 seconds. How will you handle product loss due to damage or theft? If you own the retail space, who will maintain the parking area? In-Store Pickup and Return. FREE coupons are not accepted, and the fine print, to minimize cashier uncertainty, is that the word FREE can’t appear on the coupon. To be effective, policies need to be publicised and provided to all existing and new employees. Information security policy:From sales reports to employee social security numbers, IT is tasked with protecting your organisation's private and confidential data. You'll need to decide which credit cards, if any, you'll accept. Trees, Perennials, and Shrubs can be returned in-store within 1 year. Customer service can be as simple as saying hello to customers as soon as they step through your doors. But, cell phones may also cause problems when used imprudently or excessively. It’s easy to always be working and even if you love what you do, it’s not healthy to never have an off switch. Skip Navigation Healthconnection℠ 404-778-7777 If your business is in a shopping center, you may be required to remain open during particular hours as part of your lease agreement, especially if your store is located in an indoor mall. At Lowe’s, we understand the important role our stores play in providing essential products and services to our customers, government officials and first responders, and we have taken steps to ensure we can continue to support customers and our more than 300,000 associates. Retail businesses have two kinds of hours: business hours and store hours. If your business is in a shopping center you will most likely be required to remain open certain hours as part of your lease, especially if you rent in an indoor mall. Plus, enjoy a FREE 1-year. How to Build Online Authority for Your Business, 5 Creative Ideas for Retailers to Keep Sales up During the Pandemic, Using Technology to Prepare for the 2020 Holiday Season, 40 Tips For Creating a Dynamite E-commerce Home Page [Infographic], 5 Ways to Drive Impulse Purchases with Point of Purchase Displays. Set exp… alterations? What security monitoring tools do you plan to use? A policy on paydays lets employees know the frequency of paydays, the methods available for receiving pay, and any special procedures for when a payday falls on a holiday or when an employee is absent from work. Your business’s code of conduct is the first place employees should look when they have questions about ethics and compliance. Your workplace policies help you build a lawful and pleasant workplace where your employees can thrive. Before you head out for your next grocery shopping spree, read ahead for eight of the best store policies you can (and should) take advantage of, from return policies to coupon-filled apps. Determine your hours of operation. Take time to think these various details through, then schedule times for each task to be done and who is to do it. All store and warehouse employees are required to wear masks or face coverings during their shifts. Amplify your business knowledge and reach your full entrepreneurial potential with Entrepreneur Insider’s exclusive benefits. Code of ethics 2. But sometimes work and life gets in the way and you end up running your business by the seat of your pants. Most retail businesses that accept checks ask for a form of picture identification from the customer writing the check. No matter what kind of retail business you’re in, one thing’s for sure: You have to do housekeeping constantly. You can use these sample dress code policies to tell employees how you expect them to dress for work. “We make it right every call, every time.”). Mention training and development initiatives you offer employees. Only you or the person designated by you may pick up the item(s) purchased. On the other hand, when your retail space is orderly and clean, customers feel safer, have more confidence in you, and are more likely to return in the future. We believe our paid sick time and vacation time policies for hourly employees are very competitive by retail standards. Designed by Elegant Themes | Powered by WordPress, 7 Actions That Will Take Your Small Business to The Next Level, Aligning Your Content With The Customer Journey, How Optimizing Inventory Management Increases Profitability For Retail Stores, Here’s How NOT to Motivate Your Employees. The website for Tesco colleagues in the UK, with all the latest news, benefits and discounts. Target will not knowingly work with vendors or factories who use physical abuse or … Unopened Tobacco and Alcohol products can only be returned to the original store of purchase. In-Store Pickup and Return. They can also improve the way your customers and staff deal with your business. Will you use one individual or hire an outside cleaning service? Home & Garden equipment: is returnable within 90 days. Year-round employees and their spouses have access to the E-Store. Another smart move is to stagger bank deposits at different times throughout the day so potential robbers are unable to keep track of when you’re leaving your business. Written policies are a great way to protect yourself, while also providing a safe, fair working environment for your employees. This includes Buy One, Get One Free offers. Store policies give an extra boost of confidence in shoppers because they see that if something should happen to their order, the store owner has already covered it. Laws vary by location, but most places require that one person must see the shoplifter take the item, conceal it and exit the store without paying for the merchandise, all while never taking their eyes off the shoplifter. Our employee cell phone policyoutlines our guidelines for using cell phones at work. What will you do in the event of a power failure? Your business’s code of conduct is the first place employees should look when they have questions about ethics and compliance. Step 4 - Put the policies in writing and publicise them. Additionally, keep a bulletin board in the back of the store where you can post important notices for employees. In 2019 we added paid bonding leave for new parents in hourly positions. Air conditioning, elevators, lighting, and computer terminals all require technical maintenance. Policies and Procedures That Work Having a policies and procedures manual in place may make the difference between smooth transitions and troubled times. The business hours include the many tasks that need to be done besides selling—receiving, preparing and tagging merchandise, cleaning and facing shelves, freshening displays, counting the cash in the cash drawer, ordering new merchandise, checking on special orders, notifying customers of the status of their purchases, returning damaged goods, recording markdowns, answering the phone, and a multitude of other invisible, but necessary, tasks—that you usually can’t accomplish during store hours. Though the specifics of … Bank deposits should be made at different times of the day so potential robbers can't be sure when cash will be leaving your business. What happens after someone steals from your retail store? What information is required from a customer paying by check? Employees appreciate guidance about appropriate business attire for your workplace—especially when you specify a rationale for the dress code that your team has selected. Safety & Security Policies – “Each year, American retailers suffer billions of dollars in crime losses,” says Entrepreneur. Do you accept all forms of currency? Require associates to wear masks or face coverings. What goes on behind the scenes of your retail business is vitally important because the support systems you put in place are what keep your business alive and well. Whether your retail website asks users to enter their email addresses or phone numbers 2. Here are some things to consider when drafting your security policies: It’s important to assess your current policies and procedures and identify areas of need so you can improve internal controls and eliminate risks in the operation of your retail store. Code of conduct. By having policies and processes in place, you create standards and values for your business. As a small business, you owe it to your employees to provide fair pay (even if you cannot provide Costco-level pay) and to do what you can to provide them with a happy work environment. It’s a roadmap of how they should act, and it speaks to your company culture.Some of the basic information you’ll want to include in your code of conduct includes: 1. Talk to local law enforcement departments for suggestions on what you should include in your employee manual and training. How do you plan to reduce external network threats? If you own the building, however, it’s all up to you. A government-issued photo ID and order number will be required for pickup. classes? Business owners all try to set an example for employees by sweeping, restocking, filing, and dusting as needed rather than waiting for a set time. Will you offer a customer loyalty program? A timekeeping policy informs employees of the method for recording time worked and the importance of accurately recording their time. Make sure forms of payment, returns, layaways and other policies are clearly posted for customers to see and train your employees on how to enforce them. Copyright © 2021 Entrepreneur Media, Inc. All rights reserved. “What goes on behind the scenes of your retail business is vitally important because the support systems you put in place are what keep your business alive and well.”. Employees assigned to open should arrive early to prepare the store for its opening to the public. You’ll most likely need to have a Privacy Policy agreement if your business collects any personal information from shoppers: 1. Additional policies. Take a look to see the recommended sample policies that don't sap employee spirits and steal their lives and private time. Use the questions below as a guideline to creating policies for your hours of operation: Setting up these expectations and sticking with them will help you avoid disappointment on behalf of yourself, your employees and your customers. At our store in Ashland, KY, we are required to open our purses at the close of business every evening so management can make sure we're not walking off with an unpaid $99 end table. As your business grows and you gain more experience operating your retail business, periodically review and revise policies as necessary. We crafted a template to help you communicate your basic workplace policies pertaining to confidentiality, health & safety and anti-violence practices. Decide how you would like your retail store and your employees to handle these common retail scenarios and document each policy in a procedures manual. Examine policies for leave, telework, and employee compensation. Is it a high-ticket item your customers will be unable to pay cash for? Facilities also has the responsibility to effectively manage and contr… Universal process of organizing people and resources efficiently so as to direct activities towards common goal and objectives. For just $5 per month, get access to premium content, webinars, an ad-free experience, and more! The purpose of an employee manual is to provide a written agreement as to how employees are expected to behave in the workplace. If soap and water are not available, use an alcohol-based hand sanitizer. With a few retail store policies examples, it should be doable. These policies, procedures, and checklists successfully recognize the limits of providing employees proper guidance for appropriate behavior at work and draw a line between that and employee lives outside of the workplace. Decide how you would like your retail store and your employees to handle these common retail scenarios and document each policy in a procedures manual. The key is to spell out all your policies clearly and fairly in your employee handbook (and elsewhere in your operation if necessary via signage). One of Marc's most popular sections is our discount Closeouts Department. Even if you don’t have many problems with crime, you need to be on the lookout during your daily operations. Attendance requirementsSpell it all out for your employees. Policies are high-level guidelines that define the culture of an organization by shaping decisions and providing a framework for daily activities. Managing of promotions and events: Stores rely … She is a voracious reader who owns more books than she can ever read in this lifetime. Says Entrepreneur buys we can find worldwide parking area worn fixtures, and industry dictate! May be a great asset if used correctly ( for productivity apps calendars... Government-Issued photo ID and order number will be responsible for the dress code policies to tell employees how you your... Manage app permission policies in detail during our audit process and expect our to... Webinars, an ad-free experience, and basic janitorial service often pay for it in reduced customer traffic all it. 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You Build a business set exp… written policies are more than $ 1.2 billion in response coronavirus...

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