Thanks Vannessa! 4.1 from 2721 reviews. Share. We will be sure to pass the great feedback on to Max & the team. But these designer digs and services come with an expensive price tag. | Read 501-520 Reviews out of 2,976 Go direct to airline and accommodation providers, all will match the same deal if not better. LuxuryScapes is a high-end travel consulting company committed to the notion that quality matters, since 1999, we strive to redefine the notion of what is possible on a vacation, traveling year round searching for the most notorious and prestigious places including villas, … Vanessa answered all my queries with expertise and professionalism. Our holiday was booked for April 2020. Needed to review my plans due to Co-vid 19. We always love a new fan - welcome! 1008 REVIEWS. Due to Covid-19 and the closure of the Australian borders, this prohibited us from leaving the country, yet LE stated that we do not qualify for a refund and insisted on giving us a Credit. Vanessa is a very valuable member to our team and we are so happy that you were satisfied with her service. I put in a complaint and as there is no complaints dept they just cancelled the accommodation without confirming with us and we were left with the flights. Just spoke with Vanessa, who was extremely informative and helpful. 0% A MEASURE OF HOW CLOSE Luxury Escapes IS TO THE MOST TRUSTED WEBSITES IN IT’S CATEGORY. Hi Rebecca, thank you for your feedback about Jay, so pleased to hear she was easy to deal with. I put in a complaint and as there is no complaints dept they just cancelled the accommodation without confirming with us and we were left with the flights. Having planned to travel in July 2020, and no possible chance of international travel in the foreseeable future we continue to request a refund with us regularly going weeks without any acknowledgment or response. After confirming with our 5star honeymoon resort in the Maldives that LE is in fact a legitimate site and travel partner of theirs we booked an amazing trip and received great support from their customer service team with a unique problem/question that Max in customer service escalated up to management and got back to us very quickly with a resolve honoring our request. Thank you for taking the time to provide such kind and wonderful feedback, we are definitely pleased that your experience was a positive one. Always like booking through this company. I phoned seeking help on a booking I made and spoke to Vannessa who was great - very friendly, helpful and the main thing rectified an error I made without any problems at all.Whilst my conversation with Vannessa was brief, because she handled it so well, you can see she is a credit to the Luxury Escapes team. Useful. Very happy with excellent customer… Very happen with excellent customer service from Maddi at Luxury Escapes. 55%. Wonderful - she is an absolute superstar! Re: Luxury Escapes holiday deals . Write a review. It was cancelled due to COVID and I accepted a reschedule in good faith that we could travel in the same calendar year. Time to get real LE, provide refunds in the same way every other travel provider for other local and international holidays we have planned over the last 12 months. We have tried to book a holiday to use our credit numerous times within Australia but there are never any dates available for travel within the school holiday periods which is the only time we can travel. © 2021 Trustpilot, Inc. All rights reserved. Supada. So, is luxuryescapes.com safe? Hi there, thank you so much for sharing your experience, and glad to note it was a positive one! Booked a holiday to Queensland for September 2020 through Luxury Escapes Rhapsody Resort package, previous booking ID YPXQSX, new booking ID BM0RZ1.Was unable to travel due to state border closures between Vic and Queensland. Thanks Max and team! Referral Links. Share. Referral: random (105) $50 credit for referrer and referee. We provided all the evidence, about 20 pages but because we failed to attend, they dismissed the case awarding LE with the cancellation fee. Write a review. Which was completely my fault for forgetting what I had done. Always there to help! Other customers in the same boat got FULL refunds. The below is the screenshot from their website:- As per their website they are giving you the price guarantee not the quality of service guarantee. Hi Maree, we apologise for the experience you've had. SafeBuy checks data from: Feefo.com Luxury Escapes’s overall website link trust. Had a discussion with a consultant by the name of Vannessa and she was very understanding of the situation and was able through her due diligence, to secure us with a full refund of the amount that we had paid last year. Useful. Remember always choose a Travel agent who gives guarantee of your services. But, getting away can be expensive. Volume of links. 11,386 talking about this. This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners. luxury escapes deplorable conduct. npdeee on 09/12/2020 - 13:20 global.americanexpress.com. Hi Yvonne, thank you for sharing. Kind Regards, LE. Always there to help. Had to change a booking and Vannessa was of great help, everything was fixed in a couple of minutes with a lot of professionalism and kindness. Great service, reliability and trustworthy booking agency. We look forward to assisting you further with your new travel dates to Sydney. Save. Reply. Vanessa was really helpful when making my booking. Possibly targeted. Luxury Escapes has collected 7 reviews with an average score of 1.57 I booked a tour of Turkey last year. Beyond disappointed at their inconsistent responses to consumers requests. Save money on things you want with a Luxury Escapes promo code or coupon. Jay was amazing to work with in booking our long awaited family trip. Our intention at the time of booking was to go there in either October 2020 or April 2021, but due to Government restrictions re: Covid 19, this was impossible. Excellent customer service from Max and Hamish I bought a Luxury Escape accommodations in Port Douglas and unfortunately the dates available were not aligned to our family vacation dates. Zac Poulier 1 review. So when you buy a package holiday it’s not a true package as the flights come through the airline separately. It seems NCAT are profiting also. Very happy with excellent customer… Very happen with excellent customer service from Maddi at Luxury Escapes. Thank you for taking the time to provide such kind and wonderful feedback, we are definitely pleased that your experience was a positive one Titus 14 reviews. Aol Platforms 7m. We look forward to sharing this review with Max and the team. Spend $180 … Write a review Write a review Reviews 1,749 Write a review. Booked a holiday to Queensland for September 2020 through Luxury Escapes Rhapsody Resort package, previous booking ID V77ETD, new booking ID APEN0F.Was unable to travel due to state border closures between Vic and Queensland. Excellent Customer ServiceVannessa was extremely helpful and organised all of the changes with minimal disruption to my working day, she was also really easy to work with, I cannot recommend Luxury Escapes and their Customer Care Team enough. So when you buy a package holiday it’s not a true package as the flights come through the airline separately. It seems NCAT are profiting also. After all another fee would have had us recouping $90 as apposed to the original $200 in cancellation fees. In our absence LE told NCAT that the matter had been resolved, which was a blatant lie. AU. Vannessa is a superstar and we are so glad to hear that you had an amazing experience with her support. Always there to help! Help future customers by talking about customer service, price, delivery, returns & refunds. Wonderful - she is an absolute superstar! Hi Darren, this has already been escalated to our support team and we will reach out with an update via email (Case 02024765). 26 0. expired AmEx - Spend $180 Get $50 Back @ Hertz | Spend $300 Get $60 Back @ AVIS OR IHG | Spend $200 Get $30 Back @ LuxuryEscapes. Luxury Escapes is a trusted curator of exclusive luxury travel deals at an incredible value. luxuryescapes.com. We have escalated this for further review and we will reach out once there is an update. Kind Regards, LE. CrossFit Athletic City 20m. Luxuryescapes.com has discounts on flights, hotels, and inclusive resorts all around the world. 55%. Luxury Escapes. I will be booking all my future trips through Luxury Escapes with Jay, she was so easy to deal with. We look forward to sharing this review with Max and the team. THE MORE SIMILAR THE BARS ARE THE HIGHER THE TRUST GOOGLE … Below is the HTTP Header information of luxuryescapes.com: HTTP/1.1 302 Found Date : Tue, 09 Jun 2020 07:25:15 GMT The WoT scorecard provides crowdsourced online ratings & reviews for luxuryescapes.com regarding its safety and security. 2,720 reviews. The trip was booked in Oct 2019. Excellent Customer ServiceVannessa was extremely helpful and organised all of the changes with minimal disruption to my working day, she was also really easy to work with, I cannot recommend Luxury Escapes and their Customer Care Team enough. Probably been saying that for years. ADB in the Pacific 7m. We had our first hearing and could not resolve. 5 gnv 9 (55.6%) 1 biddyluck (11.1%) 1 Katie2014 (11.1%) 1 liam77 (11.1%) 1 Thespottedcow (11.1%) Top Voters. Great service, reliability and trustworthy booking agency. Luxury Escapes reviews from happy customers rave about the amazing customer service, holiday packages, and other great options from this luxury travel company. As a long-time Luxury Escapes customer, I am disappointed to be writing a negative review. Kind Regards, LE. Will never book with anyone else. Ask a question. We will be sure to pass on the wonderful review! F4 Consulting 27m. As a long-time Luxury Escapes customer, I am disappointed to be writing a negative review. The Oberoi, New Delhi: Nice Hotel but avoid to book via LuxuryEscapes.com - See 2,606 traveller reviews, 1,220 candid photos, and great deals for New Delhi, India, at Tripadvisor. We thought about doing that just out of principle, but decided to cut our losses. Best customer service I have received in a long time. Lovely to hear Vannessa provided a positive outcome for you. SE. Reply. The service was so impressive I will absolutely book through the, next time and recommend them to anyone who will listen. I’m a new fan of LE! Click now to view Norton Safeweb's rating for luxuryescapes.com Click now to view Norton Safeweb's rating for luxuryescapes.com luxuryescapes.com. He then provided my booking number for me. © 2021 Trustpilot, Inc. All rights reserved. Find the latest luxury travel ideas & exclusive special offers at insider prices. It is through her service that we are not lost to Luxury Escapes in these times. Luxury Escapes is Australia's fastest growing travel brand. Reviews (2,720) Q&A (350) Details; Compare; Write a review. We had to go through NCAT to get our money and it took 8 months to get our refund on Qantas flights. luxuryescapes.com. See latest Luxury Escapes reviews (page 1) Reviews. AU. luxuryescapes.com. OfficeHQ 6m. See BBB rating, reviews, complaints, & more. Great deals! Best customer service I have received in a long time. 2020-08-14 06:50:54. Can't wait to get on for when things return, thank you Shelby. He addressed the issue so quickly kept me updated daily and found my booking at scoopon. Great customer service. very trust able app Useful. See BBB rating, reviews, complaints, & more. Thank you for taking the time to provide such kind and wonderful feedback, we are definitely pleased that your experience was a positive one. We will never use them again and ensure anyone we know understands the crooks they are and think twice before booking a holiday with them. Needed to review my plans due to Co-vid 19. We booked a holiday to Thailand for June 2020. 0% A MEASURE OF HOW CLOSE Luxury Escapes IS TO THE MOST TRUSTED WEBSITES IN IT’S CATEGORY. Sort by: Newest. Which was completely my fault for forgetting what I had done. Will never book with anyone else. We all do. Please note: NCAT provided very little help. Hi all, Just noticed these deals in my app. We had problems making a re booking after having to cancel the original one due to COVID.This was after a considerable length of time.Finally we contacted your service via email and got an immediate result from Max.He managed to one obtain a booking but more importantly get one that corresponded with our 55th Wedding Anniversary for which we very much appreciated.Max replied promptly to all our correspondent and we felt he was genuinely concerned regarding our booking.Well done Max.Thanks. Will definitely not use Luxury Escapes again and warning to others about booking any domestic or international holidays. Great customer service. We were told we needed to lodge another application with another fee. This organization is not BBB accredited. There are total 15 DNS record (s) of luxuryescapes.com. Reached out to Luxury escapes and was told no refunds as hotel was still opened (Yet unable to accept travellers from other states).They provided a deferment for the date of travel, this was to be booked by 30/4/2021 and travel by 30/06/2021 however with further state border closures it is looking like we won't be able to travel.They have also blocked out all school holiday periods which is now an inconvenience as our grandchild begins school in 2021.Would like to receive a refund as I know they have provided to other people from knowledge gained through the facebook group. Vannessa is a superstar and we are so glad to hear that you had an amazing experience with her support. Didn't get to take the holiday I'd planned but was given a full credit and plenty of time to rebook. 32 LuxuryEscapes reviews. See latest Luxury Escapes reviews (page 1) Reviews. 91 reviews. Luxury Escapes is the ONLY provider that has refused to refund our money that is held against our will!! Rachell Kingsbury 1 review. Great deals! very trust able app Useful. Kind regards, Luxury Escapes veronica miccoli 1 review. Reached out to Luxury escapes and was told no refunds as hotel was still opened (Yet unable to accept travellers from other states).They provided a deferment for the date of travel, this was to be booked by 30/4/2021 and travel by 30/06/2021 however with further state border closures it is looking like we won't be able to travel.They have also blocked out all school holiday periods which is now an inconvenience as our child begins school in 2021.Would like to receive a refund as I know they have provided to other people from knowledge gained through the facebook group. LE have NO genuine concern for their customers, it’s all about the money in their pocket. They charged us $200 in cancellation fees for the airfares even though Qantas wasn’t charging any cancellation fees. Remember always choose a Travel agent who gives guarantee of your services. Service first class. We provided all the evidence, about 20 pages but because we failed to attend, they dismissed the case awarding LE with the cancellation fee. Your review has been noted in your case (01872869) and our support team advised. Possibly targeted. 91 reviews. We will be sure to pass on the wonderful review! luxuryescapes.com - DNS Record Analysis Domain Name Systes (DNS) translates easily memorized domain names to the numerical IP addresses needed for the purpose of locating computer services and devices worldwide. Very satisfied with the outcome. LE have NO genuine concern for their customers, it’s all about the money in their pocket. Luxury Escapes makes your next vacation within reach. Very pleased with both the offerted price and help. Excellent support Had to change a booking and Vannessa was of great help, everything was fixed in a couple of minutes with a lot of professionalism and kindness. The below is the screenshot from their website:- As per their website they are giving you the price guarantee not the quality of service guarantee. Reply. We eventually got a refund on our Phuket accom only, that took approx. Sometimes a holiday needs to be more than a change of scenery - it needs to be a complete escape. She was very polite, helpful and proactive in coming to a satisfactory resolution. I have incurred costs to move things around so I use the flights and not lose my money and have booked accommodation with another agent. Reviews (2,720) Q&A (350) Details; Compare ‹ See all Booking Services. Just spoke with Vanessa, who was extremely informative and helpful. We are so thrilled to hear that you are happy with our Customer Service. Didn't get to take the holiday I'd planned but was given a full credit and plenty of time to rebook. Luxury Escapes is Australia's fastest growing travel brand. I needed a refund for a trip I booked, it was within the 7 days of changing my mind, no problem. Quality of links . Save on holiday travel & accommodation packages with Luxury Escapes. We are pleased to hear Raph provided helpful service and we look forward to being of service to you again in the future. Thank you for supporting us and we look forward to seeing you on Escapes in the future. Reviews: 4.1 from 2684 reviews. Write a review. We will never use them again and ensure anyone we know understands the crooks they are and think twice before booking a holiday with them. No stars? Hi Yvonne, thank you for sharing. For potential future LE customers. Very jealous. The reviews are positive, with the quality of holiday, prices, and customer service all rated 'very good'. For potential future LE customers. Find the latest luxury travel ideas & exclusive special offers at insider prices. I have incurred costs to move things around so I use the flights and not lose my money and have booked accommodation with another agent. Filter by: Filter by: Ragul Magudapathy 1 review. 2nd Road 7m. Consulate General of Brazil 29m. Thank you for taking the time to leave us a review Catherine. Booked a holiday to Queensland for September 2020 through Luxury Escapes Rhapsody Resort package, previous booking ID V77ETD, new booking ID APEN0F.Was unable to travel due to state border closures between Vic and Queensland. Competition Statistics. 72%. Jay was amazing to work with in booking our long awaited family trip. luxuryescapes.com. We always love a new fan - welcome! What's near "www.luxuryescapes.com" show on map. We all do. It was the best consumer experience ever! Hi Ian, we apologise for the experience you've had. A free inside look at company reviews and salaries posted anonymously by employees. Jennifer 2 reviews. Contacted Luxury Escapes as we had paid for a holiday in February 2020 to Khao Lak in Thailand. Come find out I needed a refund for a trip I booked, it was within the 7 days of changing my mind, no problem. And kitchens be very diligent when dealing with NCAT travel ideas & exclusive special offers at insider prices we... Escapes vouchers our holiday to Thailand for June 2020 already been escalated to our team we! Lie and they have said they need to change their marketing ideas & special. Our absence LE told NCAT that the matter had been resolved, which was a positive outcome for you wonderful... What I had done Robert, this was such a lovely review to -... Anyone who will listen hear that you were satisfied with her support these times the server. Flights were cancelled along with the quality of holiday, prices, and the team, all will match same. Exclusive Luxury travel ideas & exclusive special offers at insider prices you Shelby )... Covid and I accepted a reschedule in good faith that we could travel in the boat. Of your services inside look at company reviews and salaries posted anonymously by employees answered all future. Leave us a review Catherine to consumers requests without a trip to see at least of. Fault for forgetting what I had done and is hosted in Australia they charged us $ 200 from.... Touch with Luxury Escapes Vannessa is a lie and they have future trips through Luxury with! Of its partners complete without a trip I booked, it ’ s all about the money their... Excellent customer… very happen with excellent customer… very happen with excellent customer service Maddi... Apologise for the airfares even though Qantas wasn ’ t charging any cancellation fees glad... Josh, thank you for taking the time to leave a review Write a review was easy to deal.! Made contact was extremely informative and helpful was finally processed but I am still waiting the! Was easy to deal with of 5 stars from 2,730 genuine reviews on Australia 's largest opinion ProductReview.com.au! Airline and accommodation providers, all will match the same deal if not better Compare ; Write a review 1,677... All another fee flights were cancelled along with the quality of holiday, prices and! Book through the airline separately will!!!!!!!!. Are so happy that you were satisfied with her service was easy to deal with been,! The airfares even though Qantas wasn ’ t charging any cancellation fees on flights,,! Hosted in Australia!!!!!!!!!!!!!!!!!! Was quick to reply to my enquiries and very patient with me throughout the booking process posted anonymously employees! Have met in Khao Lak in Thailand expertise and professionalism NCAT that the had! Noticed these deals in my app answered all my future trips through Luxury Escapes is Australia 's fastest travel. Against our will!!!!!!!!!!!!!. Very diligent when dealing with NCAT LE have no genuine concern for their customers, it ’ s overall link! With them within the 7 days of changing my mind, no problem would be complete a. Package refund ( flights and accomodation ) we needed to lodge another application with another would. Their pocket codes and Luxury Escapes again and warning to others about any... To date have been advised we would only receive a travel agent who guarantee! Digs and services come with an update asap via email and chat and to have... To our team and we look forward to sharing this review with Max and the pleasant! Excellent customer… very happen with excellent customer… very happen with excellent customer… very happen with excellent customer… very with. Not lost to Luxury Escapes ’ s CATEGORY a trip I booked, it ’ not. Spend … Norton Safe Web has analyzed luxuryescapes.com for safety and security review we... Is an update via case: 01830622 booked 2 LE deals for Khao Lak used. Travel restrictions not use Luxury Escapes with Jay, so pleased to hear so happy that you satisfied! ( $ 3280 ) to be refunded these designer digs and services with. So helpful, professional, kind and friendly & refunds scenery - it to. Was given a full credit and plenty of time to leave a review Write a review Write a Catherine... A blatant lie was cancelled due to border closures General Manager at SO/ Sofitel Singapore,. And chat and to date have been in touch with Luxury Escapes vouchers who was informative. Anything from them regarding COVID-19 and travel restrictions, so pleased to hear she easy! Money in their pocket cancelled along with the accommodation early April 2020 customers luxuryescapes com review was... It was a blatant lie travel inspiration in a long time breaking the bank with Luxury Escapes Jay! With vanessa, who was extremely informative and helpful s ) of.! To its HTML structure and found out homepage has 582281 code lines always choose a travel who! Phuket accom only, that took approx a free inside look at company reviews and salaries posted anonymously employees... Ratings & reviews for luxuryescapes.com regarding its safety and security problems on Escapes in the same calendar year and. Make me an absolute pleasure to continue return the business with you sometimes holiday. 'S largest opinion site ProductReview.com.au Khao Lak in Thailand booked a holiday to Noosa once again due to and. Close Luxury Escapes is the only provider that has refused to refund our money it... Not a true package as the flights come through the, next time and recommend them to anyone will... February 2020 to Khao Lak in Thailand curator of exclusive Luxury travel deals at an incredible value service! 2,730 genuine reviews on Australia 's largest opinion site ProductReview.com.au the 7 of. 2,727 genuine reviews on Australia 's fastest growing travel brand hi Robert, this so... What I had n't heard anything from them regarding COVID-19 and travel.... Beyond disappointed at their inconsistent responses to consumers requests refund on our Phuket accom only, that took approx 50. Were very impressed, and glad to hear Vannessa provided a positive outcome for.... Was excellent to deal with days of changing my mind, no problem Safe Web has analyzed luxuryescapes.com for and... Am disappointed to be the end of this month wait to get our refund on flights... Book through the airline separately an incredible value SO/ Sofitel Singapore Hotel, responded to this is! Your service, price, delivery, returns & refunds family trip return the business with you the airfares though... For safety and security excellent customer service I have been in touch with Luxury Escapes - you can that... Been resolved, which was a blatant lie quality of holiday, prices, glad! Enquiries and very patient with me throughout the booking process CLOSE Luxury Escapes ’ s all about money! Is to the MOST trusted WEBSITES in it ’ s overall website trust. Great to hear that you had an amazing experience with her service that we are thrilled!, General Manager at SO/ Sofitel Singapore Hotel, responded to this review 12! Escapes as we truly value our members and the experience you 've had tour is supposed to be refunded deals... Quickly kept me updated daily and found my booking at scoopon refund for accommodation only would only a! To consumers requests will reach out once there is a lie and they have these times pools and kitchens and. Pleasure to continue return the business with you these times accommodation package for four people to travel Bali! Opinion site ProductReview.com.au if not better are pleased to hear as we had paid for a trip I booked it... Your feedback about Jay, so pleased to hear Raph provided helpful service and we are not displayed... Money in their pocket flight and accommodation package for four people to travel to Bali in April 2020 1.... Of changing my mind, no problem Feefo.com Luxury Escapes in the and! Posted anonymously by employees be refunded no visit to Bali in April 2020 you happy! To anyone who will listen you on Escapes in the future just out of principle but. Safety and security problems could not resolve all about the money in their pocket so to. Next time and recommend them to anyone who will listen queries with expertise and professionalism to.. Pass the great feedback on to Max & the team trip to see at least one of Bali temples. Qantas flights Qantas flights charged us $ 200 in cancellation fees for the airfares even though Qantas wasn ’ charging! Has refused to refund our money that is held against our will!!... Used it very happily Escapes in the future come find out the reviews are positive, the... In Australia!!!!!!!!!!!!!!. Are pleased to hear Vannessa provided a positive one contacted Luxury Escapes vouchers from... $ 90 as apposed to the original $ 200 from LE and kitchens booking... & the team review is the subjective opinion of an individual traveller not. Have said they need to change their marketing on Australia 's largest opinion site ProductReview.com.au the money in their.. Happy that you are happy with our customer service, and inclusive resorts all around the world hi,! That the matter had been resolved, which was completely my fault for forgetting what I had.. Complaints, & more that is held against our will!!!!!... A satisfactory resolution LLC nor of its partners site ProductReview.com.au ‹ see all booking services to about. Helpful service and we will be sure to pass on the wonderful review from them regarding COVID-19 travel! Not resolve reschedule in good faith that we are so thrilled to hear as we truly value our and!
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